At Rusty Deer, we're dedicated to offering top-notch products and a smooth shopping journey. We understand that sometimes returns or exchanges might be needed, and we strive to facilitate these processes for you. Please find our return policy outlined below:

Customer-Focused Commitment: Your satisfaction is our foremost concern. We want you to be thrilled and confident with your Rusty Deer purchase. Should you find yourself dissatisfied with any item, we provide a straightforward return policy.

Return Eligibility: For a return to be accepted, items must be in their original, unused condition. Custom-made or personalized items cannot be returned unless they arrive with defects or damage.

Simple Return Procedure: To initiate a return, please get in touch with the team at support@rustydc.com
Pack the item securely to avoid damage during transit.

Swift Refunds: Upon receipt and inspection of your return, we will process your refund quickly. Refunds are credited to the original payment method within 10 business days of the items return and quality check has been preformed. Return shipping costs are on us, ensuring you receive a full refund when all conditions are met.

Store Credit: Store credit might be offered as an alternative to a refund, giving you the liberty to select another item from our catalog.

Damaged or Faulty Items: If your item is damaged or faulty upon arrival, contact us immediately. We might ask for photos or more details to resolve the issue swiftly, ensuring you receive a replacement or refund without delay.

Please be aware that we regularly review and update our return policy to guarantee your peace of mind and a risk-free shopping experience at Rusty Deer. We encourage you to check back periodically for any changes.

For any queries or additional support, please don't hesitate to contact our dedicated customer service team.

At Rusty Deer, we are committed to delivering excellent service and ensuring your complete satisfaction.