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Return Policy

Return Policy

At Rusty Deer, we are committed to providing you with exceptional products and a seamless shopping experience. We understand that circumstances may arise where a return or exchange is necessary, and we aim to make the process as convenient as possible. Please review our return policy below:

  1. Customer-Centric Approach:
    • Our priority is your satisfaction. We want you to feel confident and delighted with your purchase from Rusty Deer.
    • If, for any reason, you are unsatisfied with your order, we offer a hassle-free return policy.
  2. Smile Guarantee:
    • We are so confident in the quality and appeal of our products that we offer a unique Smile Guarantee.
    • If you don’t crack a smile when you first see our product, we will gladly refund and accept the return of your purchase.
  3. Eligibility Criteria:
    • To be eligible for a return, the item must be unused, and in the same condition as when you received it.
    • Custom or personalized items are exempt from being returned, except in the case of manufacturing defects or damages.
  4. Easy Return Process:
    • To initiate a return, please contact our customer service team to request a Return Merchandise Authorization (RMA) number.
    • Clearly mark the RMA number on the outside of the return package for efficient processing.
    • Carefully package the item to prevent any damage during return transit.
  5. Prompt Refunds:
    • Once we receive and inspect the returned item, we will process your refund promptly.
    • Refunds will be issued to your original payment method within 7 working days.
    • We’ve got you covered, shipping costs are on us. You’ll get a full refund providing conditions are met.
  6. Exchanges and Store Credit:
    • If you wish to exchange an item for a different size, color, or design, please contact our customer service team. We will guide you through the exchange process and assist in finding the perfect replacement.
    • In some cases, we may offer store credit as an alternative to a refund, providing you with the flexibility to choose another item from our collection.
  7. Damaged or Defective Items:
    • If you receive a damaged or defective item, please notify us immediately.
    • We may request photos or additional information to assess the issue and expedite the resolution process, ensuring you receive a replacement or refund promptly.

Please note that our return policy is designed to provide you with peace of mind and a risk-free shopping experience. We reserve the right to modify or update our return policy as necessary, so we recommend reviewing it periodically.

If you have any questions or require further assistance, please do not hesitate to reach out to our dedicated customer service team. We are here to provide exceptional support and ensure your satisfaction with Rusty Deer.

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